Privacy policy

Privacy Policy FENNO

Last updated: [21-09-2025]

1. Introduction

We highly value your privacy and the protection of your personal data. In this privacy policy, we explain which data we collect, why we do so, and what rights you have. FENNO is the data controller responsible for the processing of your personal data as described in this policy.

2. Data Controller

FENNO

  • CoC (Chamber of Commerce): 92828027

  • Address: Kwikstaartlaan 42, 3704GS Zeist, The Netherlands

  • Email: support@fennoamsterdam.com

3. What data do we collect?

  • Data you provide yourself, such as: name, address, email address, phone number, payment details, and order details.

  • Data automatically collected when visiting our website, such as: IP address, browser type, visited pages, and click behavior. This is done through cookies and similar technologies (see our cookie policy).

4. Purposes and legal basis

We process personal data for:

  • Processing orders and payments (performance of a contract).

  • Delivering products via our shipping partners (performance of a contract).

  • Maintaining customer contact and providing service (legitimate interest).

  • Improving our website and services (legitimate interest).

  • Complying with legal obligations, such as tax retention periods (legal obligation).

  • Sending newsletters and offers (consent, if given).

5. Retention periods

  • Order and invoice data: 7 years (tax retention obligation).

  • Account data: as long as your account is active.

  • Newsletter data: until you unsubscribe.

  • Other data: no longer than necessary for the purpose for which they were collected.

6. Sharing of data

We only share your data with:

  • Payment partners and banks for processing payments.

  • Carriers for delivering orders.

  • IT service providers (such as hosting and webshop software) to support our services.

  • Government authorities if legally required.

If data is processed outside the EU/EEA (for example, by cloud or marketing services), we ensure appropriate safeguards in accordance with the GDPR.

7. Security

We take appropriate technical and organizational measures to protect your data against loss or unlawful use.

8. Your rights

You have the right to:

  • Access the data we process about you.

  • Rectification of incorrect data.

  • Deletion of your data ("right to be forgotten").

  • Restriction of processing.

  • Transferability of data (data portability).

  • Object to processing based on legitimate interest or to direct marketing.

If you believe that we are not handling your data carefully, you have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

9. Changes

We may amend this privacy policy from time to time. The most current version is always available on our website.

10. Contact

Do you have questions or want to exercise your rights? Please contact us at support@fennoamsterdam.com.