FENNO is an Amsterdam-designed watch and jewellery brand. Its aesthetic is restrained, built around strong forms, considered details and a quiet brand presence.

Each collection has its own character while retaining FENNO’s quiet signature. ARABICA uses Arabic numerals as a defining detail; the City Series and rings build on the same restrained design approach.

Specifications such as materials, dimensions and product details are listed on the relevant product page. If your question isn’t answered there, contact our support team.

Materials vary by product and collection. Always check the specifications on the relevant product page for the current information.

Warranty terms vary by product category. Check our warranty policy for current coverage or contact our support team.

Shipping is free on all orders.

Orders are typically processed within 1–2 business days. Within the EU and the United Kingdom, standard delivery takes 5–7 business days after dispatch. Once your order has shipped, you’ll receive tracking information.

Yes, once your order has been shipped, you will receive a tracking number that will allow you to track the progress of your package until it is delivered to your home.

We ship within the EU and the United Kingdom.

Please ensure that your shipping address is accurate and complete to avoid delays or delivery issues. We are not responsible for lost or undelivered packages due to incorrect or incomplete shipping addresses provided by customers.

If your item is damaged and you would like to return it for a refund or exchange, you can email us at support@fennoamsterdam.com or click on the chat icon.

Once your request is approved, you will receive a shipping label to return the item and receive the requested refund or exchange.

If you received an incorrect item and would like to return it for a refund or exchange, you can email us at support@fennoamsterdam.com or click on the chat icon.

Please contact us here and send us a photo of the packing slip that was included with your package, along with your order number.

Our customer service team will respond to your message as soon as possible.

Request a change or cancellation as soon as possible, preferably within 12 hours of placing your order. Once processing or shipping has started, we can’t guarantee that changes are still possible. Contact us for help.

International orders may be subject to customs duties, taxes and import fees levied by the destination country. Customers are responsible for paying any customs duties or import fees imposed by their local customs authorities. We are not responsible for any delays or additional costs incurred due to customs clearance processes.

VISA, Mastercard, American Express, Maestro, Bancontact, Apple Pay, Google pay and iDEAL | Wero

We offer an easy 30-day returns policy, where you can return or exchange your products if you are not completely satisfied. The product must also:

• Be in an unused and original condition to be eligible for return.
• All accessories, manuals and any free gifts must be returned in the same condition as received.

If you wish to return a product, please contact us within 30 days of receipt at support@fennoamsterdam.com . We will provide you with further instructions for the return.

You will be responsible for the costs of returning the product, unless the product is defective or incorrectly delivered.

Please note that returned items are the responsibility of the customer until they reach our warehouse. Please ensure that the items are properly packaged to prevent damage during transit, and retain proof of postage in case you need to contact us regarding your return.

After receiving the returned product, we will assess the condition of the item. If the product meets our return conditions, we will proceed to a refund within 5 business days after receiving the returned item.