FENNO was founded in 2019 with the goal of creating unique products that are different from what you can find elsewhere. We didn't want to do the same as other brands, but offer something truly unique to our customers.

FENNO stands out for its dedication to quality and exclusivity. While other brands produce the same watches and jewelry, we create timeless designs from high-quality materials, making our products truly stand out. A good example is our ARABICA, which we are very proud of.

Each product undergoes strict quality control to ensure it meets our high standards for durability, craftsmanship and design. All of our products are made from 316 stainless steel.

Yes, our jewelry and watches are made from 316 stainless steel, a material known for its hypoallergenic properties and is safe for sensitive skin.

We offer a 2-year warranty on all our products, covering any manufacturing defects or material issues. Our customer service team is always on hand to help with any questions or concerns.

Shipping is free if the total amount is over €60 or more.

Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. Shipping takes up to 7 days. We offer tracking on all orders so you can follow the progress of your package.

Yes, once your order has been shipped, you will receive a tracking number that will allow you to track the progress of your package until it is delivered to your home.

We currently ship within the EU and UK.

Please ensure that your shipping address is accurate and complete to avoid delays or delivery issues. We are not responsible for lost or undelivered packages due to incorrect or incomplete shipping addresses provided by customers.

If your item is damaged and you would like to return it for a refund or exchange, you can email us at support@fennoamsterdam.com or click on the chat icon.

Once your request is approved, you will receive a shipping label to return the item and receive the requested refund or exchange.

If you received an incorrect item and would like to return it for a refund or exchange, you can email us at support@fennoamsterdam.com or click on the chat icon.

Please contact us here and send us a photo of the packing slip that was included with your package, along with your order number.

Our customer service team will respond to your message as soon as possible.

You can always cancel your order as long as the shipping process has not started. To cancel, please contact us.

You can also always request to remove one or more items from your order or to notify us of a change of address, as long as the shipping process has not yet started.

International orders may be subject to customs duties, taxes and import fees levied by the destination country. Customers are responsible for paying any customs duties or import fees imposed by their local customs authorities. We are not responsible for any delays or additional costs incurred due to customs clearance processes.

VISA, Mastercard, American Express, Maestro, Bancontact, Apple Pay, Google pay, IDEAL and Klarna.

We offer an easy 30-day returns policy, where you can return or exchange your products if you are not completely satisfied. The product must also:

• Be in an unused and original condition to be eligible for return.
• All accessories, manuals and any free gifts must be returned in the same condition as received.

If you wish to return a product, please contact us within 30 days of receipt at support@fennoamsterdam.com . We will provide you with further instructions for the return.

You will be responsible for the costs of returning the product, unless the product is defective or incorrectly delivered.

Please note that returned items are the responsibility of the customer until they reach our warehouse. Please ensure that the items are properly packaged to prevent damage during transit, and retain proof of postage in case you need to contact us regarding your return.

After receiving the returned product, we will assess the condition of the item. If the product meets our return conditions, we will proceed to a refund within 5 business days after receiving the returned item.