FAQ's
What is the delivery time of my order?
Our standard delivery time is 3–7 days. You'll receive a confirmation email with track & trace as soon as your order has been shipped.
How can I check the status of my order?
You can check the status of your order by logging into your account on our website.
Or simply enter your track & trace code or order number on our Order Status page to track your shipment.
Do you offer a warranty on your products?
Yes, we offer a two-year warranty on all our products.
If you experience any problems with your purchase, please feel free to contact us at support@fennoamsterdam.com
Can I change my shipping address after I've placed an order?
If you need to change your shipping address, please contact our support team as soon as possible. If your order hasn't shipped yet, we'll do our best to process your request.
What should I do if my order is delayed?
If your order hasn't arrived within the expected delivery time of 3–7 days, please contact our support team at support@fennoamsterdam.com . We'll investigate the issue and get back to you as soon as possible.
How do I cancel my order?
To cancel your order, please contact our support team within 24 hours of placing it. If your order has already shipped, it unfortunately cannot be canceled.
What should I do if I receive a damaged item?
If you receive a damaged item, please contact our support team immediately at support@fennoamsterdam.com. Please include photos of the damaged product and packaging so we can assist you quickly.
Can I return my order?
Yes, you can return your order within 30 days of purchase.
Make sure the items are in their original condition and packaging. Contact our support team for return instructions.
Do you ship internationally?
We currently ship to the EU and UK.
