FAQ's
What is the shipping time frame for my order?
Our standard shipping time frame is 5-7 days. You will receive a confirmation email with tracking information once your order has been dispatched.
How can I check the status of my order?
You can check the status of your order by logging into your account on our website or Simply enter your tracking number or order number on our Order Status page to keep track of your shipment.
Do you offer a guarantee on your products?
Yes, we offer a two-year guarantee on all our products. If you experience any issues with your purchase, please contact us at support@fennoamsterdam.com
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact our support team as soon as possible. If your order has not yet been dispatched, we will do our best to accommodate your request.
What should I do if my order is delayed?
If your order has not arrived within the expected 5-7 day time frame, please contact our support team at support@fennoamsterdam.com. We will investigate the issue and provide you with an update.
How do I cancel my order?
To cancel your order, please contact our support team within 24 hours of placing your order. If your order has already been dispatched, it cannot be canceled.
What should I do if I receive a damaged item?
If you receive a damaged item, please contact our support team immediately at support@fennoamsterdam.com with your order number and a photo of the damaged item. We will arrange for a replacement or refund.
Can I return my order?
Yes, we accept returns within 30 days of purchase. Please ensure the items are in their original condition and packaging. Contact our support team for return instructions.
Do you ship internationally?
Currently, we ship to the following countries
- Netherlands
- Belgium
- United Kingdom
- Germany
- Spain
- Denmark
- Sweden
- Norway
