Orders are typically processed within 1–2 business days. Within the EU and the United Kingdom, standard delivery takes 5–7 business days after dispatch. Once your order has shipped, you’ll receive a confirmation with tracking information.

You can check the status of your order by logging into your account on our website.

Or simply enter your track & trace code or order number on our Order Status page to track your shipment.

Warranty terms vary by product category. Check the warranty policy for current coverage or contact support@fennoamsterdam.com.

If you need to change your shipping address, please contact our support team as soon as possible. If your order hasn't shipped yet, we'll do our best to process your request.

Is delivery taking longer than expected? Contact us at support@fennoamsterdam.com and we’ll look into it with you.

Request a cancellation as soon as possible, preferably within 12 hours of placing your order. If processing or shipping has already started, we can’t guarantee that cancellation is still possible. Contact our support team.

If you receive a damaged item, please contact our support team immediately at support@fennoamsterdam.com. Please include photos of the damaged product and packaging so we can assist you quickly.

Returns are accepted within 30 days in line with our return policy. Make sure the item meets the return conditions and contact us for return instructions.

We ship within the EU and the United Kingdom.